October 28, 2017
National differences are only part of the story.
Digging deeper, we saw a different picture emerge, with five broad segments across both countries displaying similar motivations and behavior.
While the stages involved in a Customer Journey will always be the same, we know that factors such as frequency of travel, available spend and motivations are likely to have a major impact on consumers’ experience of that journey, and how they behave at each stage.
This is why, before analyzing the Customer Journey, we created a segmentation of the short break travel market.
As a reminder, a successful segmentation goes beyond socio-economic stereotypes, combining behaviors, values and attitudes. Its aim is to help companies make strategic decisions, for example on the focus of their growth strategy or optimum brand portfolio mix.
Our segmentation of the short break market, then, aims to highlight the different Customer Journeys taken by each broad consumer type. It is a type of segmentation that could be used to better target marketing spend, for example, or inform a decision on whether the right growth strategy should be to focus on a specific market, or attempt to cover the whole market.
5 types of short break travelers
MORE ON THE SHORT BREAK CUSTOMER JOURNEY
→ Digital transformation of the short break travel market
→ Short break preferences in France and the UK
→ A typical short break customer journey in the UK & France
→ Is the travel market consolidating or fragmenting?